🛠 IT Support Experience
Independent IT Support Technician (2022 - Present)
- Provide assistance and advice to users in resolving hardware and software problems
- Diagnose user error, printer issues, and system/network connectivity problems
- Install and configure operating systems and software applications
- Assist users with Microsoft Word, Excel, email, and basic file management
- Troubleshoot slow systems and startup issues
- Troubleshoot Wi-Fi and internet connectivity problems
- Document problems and solutions for future reference
Support Examples
Slow Laptop Performance
Removed unnecessary startup programs, updated OS and drivers, improved performance.
Removed unnecessary startup programs, updated OS and drivers, improved performance.
Printer Not Printing
Reinstalled printer drivers and verified connectivity.
Reinstalled printer drivers and verified connectivity.
Email Setup
Configured email account and tested send/receive.
Configured email account and tested send/receive.
🔐 Security Concepts & Principles
- ☐ CIA Triad (Confidentiality, Integrity, Availability)
- ☐ Threats vs Vulnerabilities vs Risk
- ☐ Least Privilege & Defense in Depth
- ☐ Security controls (Preventive, Detective, Corrective)
🧪 Hands-On Project:
Create a security principles diagram explaining CIA, controls, and real-world examples. Beginner
Create a security principles diagram explaining CIA, controls, and real-world examples. Beginner
🌐 Networking Fundamentals
- ☐ IP addressing, TCP vs UDP, ports
- ☐ DNS, DHCP, NAT
- ☐ OSI Model (Layer-by-layer understanding)
- ☐ HTTP vs HTTPS, TLS basics
🧪 Hands-On Project:
Capture traffic with Wireshark and analyze DNS, HTTP, and ICMP packets. Core Skill
Capture traffic with Wireshark and analyze DNS, HTTP, and ICMP packets. Core Skill
🖥 Operating Systems Security
Windows
- ☐ Active Directory basics
- ☐ Event Viewer & Security Logs
- ☐ Group Policy Objects (GPOs)
Linux
- ☐ Users, groups, permissions
- ☐ System logs & cron jobs
- ☐ Basic firewall concepts
🧪 Hands-On Project:
Build a Windows + Linux lab and document security configurations. Lab
Build a Windows + Linux lab and document security configurations. Lab
📊 Logs, Monitoring & SIEM
- ☐ Understand log types (system, security, application)
- ☐ Centralized logging concepts
- ☐ Detect suspicious behavior from logs
🧪 Hands-On Project:
Write a Python or PowerShell script to parse logs and flag anomalies. Blue Team
Write a Python or PowerShell script to parse logs and flag anomalies. Blue Team
⚙️ Scripting & Automation
- ☐ PowerShell for admin automation
- ☐ Python for security tooling
- ☐ Task scheduling & automation
🧪 Hands-On Project:
Build a security toolkit (password generator, port scanner, log monitor). Portfolio
Build a security toolkit (password generator, port scanner, log monitor). Portfolio